STUDENT CODE: AM122223202
Personal :
•Father’s Name : Anup Kr Misra
•DOB : 07-10-1987
•Marital Status : Married
Industry Information :
•Notice Period : 2 Months.
•Pref Location : Kolkata / Flexible
to other cities.
▪Service Management Lead : Handled a team of Service Restoration Experts
for high priority Incident Management. Worked closely with Change Mgmt. &
Incident Mgmt.to restore high severity servers and applications. As Business
Ops Lead drive a team of experts to transform and streamline business
processes to automate through Microsoft Power Automate, Power BI,
SharePoint etc.
▪Resource Management Ops Lead: In Resource Management Team Program
managed separate modules of contractor to employee Conversion, Demand &
Supply Management, Lead a team for Global Career Management activities,
global benefit programs, Global Career Program for Onshore employees and
activities for reimbursement of Finance per onshore employee program.
▪SharePoint Admin/ Power BI Developer: 5 Years of experience as SharePoint
Admin. Proficient in InfoPath, SharePoint Designer and workflows 2013 &
SharePoint List. Proficient in Power BI design and dashboard & data
visualization tools & Power Automate & Flow design. Developed SharePoint
based applications through HTML5,Bootstrap framework, jQuery, JavaScript,
Rest API. Have experience in requirement gathering of business processes.
Education :
eMasters Degree in Cyber Security –IIT Kanpur –Persuing
MSc. Computer Science - Burdwan University - 1st Division
BCA (hons.) - Burdwan University - 1st Division
CBSE –12 (Delhi) - (S.G.D.M.S ) - 1st Division
CBSE –10 (Delhi) - (S.G.D.M.S ) - 1st Division
Global Certifications :
•Architecting Microsoft Azure Solution.
•ITIL V3.
Accenture Solutions : 9 YEARS 8 Months (Mar 2013 –Till Date)
Kolkata (Base), : As Software Engineering Lead, Business Operations
Specialist in various projects.
WIPRO : 5 YEARS 1 Month (Feb 2008 –Mar 2013 )
Kolkata (Base), Delhi, Hyderabad on deputation as
Senior Executive Trainer in Wipro BPO for HP Laptops product.
Total Experience : 14 YEARS 09 Months
Experience & Organizations :
Education & Certifications : Job Roles & Expertise :
Personal & Industry Info :
Sr. Executive Trainer : PAN INDIA TRAINER
Train fresh resources batches for the business
process & technical training. Evaluate & Finalize eligible
resources for the process. Train experienced resources for the
new technology & troubleshooting updates.
Business Travel in PAN INDIA ( Delhi, Hyderabad etc. ) due to
client exclusive Product Trainer role.
Lead a team of Remote Desktop technical associates for a
major IT Client.
Sr. Executive Team Lead :
Positions & Roles in WIPRO :
Positions & Roles in ACCENTURE :
Resource Management Lead (HR) :
Leading a team of corporate functions & HR executives for
MIS and business operations team handling functional
activities related to demand and chargeability of all Accenture
Technology India resources & reporting to the leadership.
Software Engineering Lead :
Lead a team of SharePoint designers and VBA expert
developers. As a team gathered requirements and deliver a
SharePoint applications including InfoPath, Power App, Power
BI. Rest API.
Service Management Lead :
Initially worked as Service Mgmt Sr Analyst in High Priority
Incidents. Later promoted to the role of Service
Management Lead & Change Management Team for a major
Automobile clients included 3000+ Servers.
✓Experience in Incident and Change Manager in Service Restoration
team.
✓Lead a team of Resource Managers Team in Accenture Technology
India for Bench resources.
✓Lead a team of Resource managers involved in support and operations
of Global career program and responsible for approvals related to the
employees financial reimbursement & benefits, Domestic and
International Travel approval, Benefits , Salary advance approval,
Trainings, community event approvals, training & exceptions,
performance cycle approvals for onshore employees.
✓Expert in understanding clients business process and streamline it
through automation & tool development.
✓Experienced in development of SharePoint based applications through
integrating customized HTML5, javascript, jquery, Bootstrap
framework. based application and later handled a team of developers.
✓Expert in streamlining HR centric operations and process.
✓Actively worked in contractor conversion, Bench Management Team.
✓Responsible for demand management and taking accountability for
metrics and report for leadership.
✓Develop people through effectively supervising, coaching, and
mentoring them.
✓Ability to manage practice operations and ensure practice compliance
with firm wide policies including risk management.
✓Well understanding of companies Org structure.
Key Skills:
Learning & Interests:
✓Cyber attacks and application security, Advanced web cyber security.
✓Python and Machine Learning, RPA.
✓Leadership and Automation.
✓Learning Playing Piano.
