STUDENT CODE: AC124424404
Senior Program Manager
ABOUT ME
An expert in driving ERP implementations & transformations, from solution architecture, program
management and organizational change management perspective with a total experience of 22+ years at TATA
Consultancy Services Ltd. (TCS). I enjoy working with people across all geographies and culture and have
performed various roles when stationed in countries like Japan, UK, US, Germany other than my current base
location of India. My recent interests are related to strategic and advisory services for behavioral change
within large financial / manufacturing corporations and their IT transformation journeys under different
macro-economic circumstances.
WORK EXPERIENCE
Transition Manager (Client: Willis Tower Watson, Industry: Insurance) Apr 2024 – Present
•
Responsible for ensuring smooth knowledge transfer between incumbent service providers,
whether on contract on client payroll, to TCS managed services and meeting the delivery steady
state plan dates for customer’s long duration Application Support & Maintenance contract,
recently signed with TCS.
•
Resolving the functional and technical understanding gap between TCS associates consuming the
knowledge bundle and the client-side personnel imparting it as a part of handover. Advising
solution document re-engineering and seeing it to completion and that it meets the RACI.
•
Advising the internal management on skill vs resource mapping for conflict and complaint
resolution as a bridge between client and internal organization.
•
Reporting progress metrics, backlog management / risk & mitigation plan in joint forums.
Program Manager, (Client: AXOS Financials, Industry: BFS) Apr 2023 – Mar 2024
•
Managing overall customer relationship and delivery related to an agile Oracle cloud
transformation engagement related to Procure-To-Pay / Asset-To-Retire / Record-to-Report
processes and Operational Finance reporting.
•
Responsible for all internal processes related to the program like, program budgeting, planning, resource
identification & onboarding / off-boarding, meeting project milestone timelines, identifying scope change
and working with client counterpart for negotiating change requests (with or w/o financial impact)
•
Collaborating with the customer in open brainstorming sessions for enhancing their digital ERP footprint
to bring in new functionalities and products and preparing draft RFP documents to pass it through their
steering committee for strategic planning / budgeting and launch a formal tender / project.
Program Manager, (
Client: Athora Netherlands, Industry: Insurance
)
Apr 2020 – Mar 2023
• Managing a Finance ERP multi-generation transformation program (MGPP) to convert an on-prem and
disparate Oracle ERP system into an interim hybrid system of on-prem and cloud and finally moving
the operations to a SaaS cloud platform to the entirety.
•
Having constant and continuous discussions / negotiations with client-side transformation team
on balancing business users best-of-the-breed approach to enhancing ERP on Oracle platform
goal IT goal.
•
Responsible for all internal processes related to program management and Quarterly negotiations with
the customer on capacity planning under the Time & Material model of the Statement of Work.
•
In addition to program management also handled the solution architect role for their IFRS-17 compliance
rollout using contractual service margin model.
Solution Lead (PPM), (Client: McDermott Inc. Industry: Energy EPCI)
May 2019 – Feb 2019
•
Being and fully project-oriented organization, understand the complex provider-receiver
intercompany relationship across the 50+ legal entities and operations in the customer company,
their Go-To-Market and Project Implementation entities, contract & operational structure.
•
Map the complex relationship for each and every program and associated projects in the Oracle
Cloud ERP system with their transactional nuances. Thus, come up with the basic design footprint
and fit-gap analysis. Offer various Operational / MIS reporting models to minimize customization.
Multiple Roles (Client: General Electric, Industry: Multiple P&Ls) Aug 2001 – Apr 2019
•
Started my career as a mainframe full stack developer then moved into platform-based ERP
applications (Oracle) with the change in client’s application landscape. Performed in various
capacities ranging from module architect, solution architect, onsite / offshore program
management to program advisory services. Specialized in the domain of traditional and
renewable energy programs (implementations, rollouts as well as application maintenance)
EDUCATION
eMasters Degree in ECONOMICS, FINANCE & DATA ANALYSIS
Indian Institute of Technology (IIT), Kanpur, India
2023-2024
Bachelor of Chemical Engineering
1997-2001
Jadavpur University (JU, Kolkata, WB, India)
Class 12
1995-1997
South Point High School (SPHS, Kolkata, WB, India)
Class 10
1995
South Point High School (SPHS, Kolkata, WB, India)
CERTIFICATIONS
•
Oracle Financials Cloud: General Ledger Implementation Specialist Certification
2021
•
Oracle Financials Cloud: Fusion Accounting Hub Implementation Specialist Certification
2021
AWARDS
External: Oracle Customer Success Partner of the Year (
Europe North Apps/SaaS for EMEA.
)
2023
Internal: Multiple over the career tenure, recent being Star Team Award
2023
SKILLS
•
Business Process mapping & Product Fitment / Development
•
Strategic Thinking and Program Risk Management
INTEREST
•
Reading
books / blogs / documentaries / papers (Topics: Economics / Finance Science &
Innovation)
• “Ikigai” practitioner
PERSONAL PROFILE
AGE: 46 yrs (as of 07 Jul, 2024)
Languages Known:
English, Hindi & Bengali.
Gender: Male
Nationality: Indian
Marital Status:
Married
Annual Current Salary Range (In Lakhs):
35-40
